PRIMARY FUNCTION:
Ensures all internal and external customers consistently receive exemplary service. Builds relationships with clients, including interior designers and trade. Meets or exceeds personal sales goals, servicing immediate needs and anticipating future needs of clients, positioning Backyard & Veranda as a premier brand. Provide clients complete design services, communicating details and alternatives, utilizing tools provided.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Sales/Client Experience
· Provides an exceptional customer experience in the store to achieve Backyard & Veranda service standards.
· Builds a strong client based business and networks with the community and design trade to meet/exceed all personal goals.
· Consults with clients in-store or on site to identify and service immediate and long-term needs.
· Utilizes effective communication skills and demonstrates a sense of urgency to ensure that all phases of the client experience remains seamless and far surpasses their expectations.
· Utilizes all Backyard & Veranda merchandise and resources both internal and external to design a total room/home experience.
· Serves as a role model and mentor to sales associates.
Merchandising/ Visual Presentation
· Aids in ensuring store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
Human Resources / Training
· Attends workshops, selling seminars and store meetings as required.
· Treats all customers, associates, vendors and members of the design community fairly and with dignity and respect.
Operations.
· Utilizes Client book and store software systems to maintain accurate records of client’s purchases.
· Complies with all Backyard & Veranda policies and procedures.
· Works with Client Services Coordinator to ensure timely deliveries, and outstanding client issues are resolved.
· Attends and complies with ongoing safety and awareness training.
PHYSICAL REQUIREMENTS:
· Ability to be mobile on the sales floor for extended periods of time.
· Availability to work closing shift a minimum of one time per week, minimum of three Saturdays per month, one Sunday per month,
· Ability to lift and mobilize medium to large items, up to 75 lb., while utilizing appropriate equipment and safety techniques.